We have written 20 customer service e-Learning courses for Accenture's widely used Global Supply Chain and Finance Academies. The courses help thousands of professionals each year to update their knowledge and understanding of customer service. The courses are accessed in particular by global B2B companies such as Unilever to deliver excellent customer service in Supply Chain and Logistics.

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''Stephanie provided us with her expertise in service excellence and assisted in creating cutting edge programmes and we will always appreciate her knowledge, skills and contribution''

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Elisabeth Ertas | Project Manager Accenture supply chain accademy

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Stephanie developed 2 very successful training courses for the company, ICS First Impressions and ICS Service Management. She also was a valuable member of the team as International Director and we were able to support Greece with awards leading up to the Olympic games. In addition, we were able to transfer our award program to Singapore.

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David Parsons | CEO

Unilever "I have worked closely with Customer 1st over many years, since identifying the company as a source of subject matter expertise around customer service. My needs have been listened to, the ideas and suggestions I have made have been built upon and together we delivered on time, to budget, a customer care curriculum.

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In completing the Award for Customer Service Managers through Customer 1st's blended learning offering, I enjoyed a short course over a number of weeks with a tutor on hand providing expert input as well as ensuring that we all kept to the commitments we made.

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Alongside Customer 1st`s latest textbook to build customer skills, the company provides both a holistic approach to what is customer service as well as how to improve one's own customer service skills.

I have thoroughly enjoyed my work with the team at Customer 1st and continue to rely on them for the latest thinking around the topic."

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Rachel Thomas | Director of Supply Chain Academy

The National Initiative for Service Excellence (NISE) in Barbados uses a customised version of our Best Practice Guides for Customer Service Professionals & Customer Service Managers to provide the knowledge and skills required to support their training programmes.

 

''Customer 1st has recently developed an online service improvement tool which is being rolled out in the Caribbean in 2020, having also provided us with a customised version of the Best Practice Guide for Customer Service Professionals, a suburb partnership''

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Kim Tudor | CEO 

Customer 1st is delivering a successful partnership with the Arthur Lok Jack Graduate School of Business - which has been the premier graduate school of business in Trinidad and Tobago for more than 20 years.

 

''We are delighted that the School, which is part of the University of the West Indies, is making our online Intermediate Award for Customer Service Professionals available to its students''

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Azra Nathudkarn | Director Customer 1st Caribbean 

MTN, Africa's premier mobile telephone provider, is a major client. MTN Nigeria includes our online Awards for Customer Service Professionals and Managers as part of their Customer Practitioner Programme for all employees.

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"Thanks for the support from your team; the Customer Relations Division is so happy with the progress we have all made. Everybody wants to be part of the show now! Our current strategy is working well for us, everybody now talks about customer service and there is a buzz, a passion, towards making the customer happy - always.

 

Thanks and God bless."

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Adetayo Abiola | Human Resources Division, MTN
 

The team at Customer1st provided the HICS with learning resources to develop the knowledge and skills required to underpin their own Customer Service Professional Awards.

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"We would never have developed our successful awards programme without the support  of Stephanie Edwards, Customer 1st, a very professional organisation that delivered exceptional resources, on time and within budget."

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Joanne Alexia Betsis | Operational Director, HICS
 

Customer 1st has developed customer service courses including Welcome Management and Lead, Motivate and Succeed (for team leaders in the tourism and hospitality sector) for the English Tourism Council. These courses form part of the Welcome to Excellence suite of programmes promoted by the Regional Tourist Board Partnership.

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"These are two of our most successful courses within the "Welcome to Excellence" series."

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Sue Gill | Head of Skills and Training, Tourism South East

The Daisy Management Centre is dedicated to helping organizations increase their focus on the customer and develop their leadership and employee capability. We are totally committed to providing our valued clients with a professional, competitive and cost-effective service, and it is our consultative way of working that really sets us apart as we focus firmly on our clients and their needs.

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''We are proud to partner with Customer 1st and deliver their world-class, accredited, programmes. In this way, we successfully enhance our clients' ability to retain customers and maximize their long-term stakeholder value and growth''

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Ibia Ani | Director of The Daisy Management Centre 

The Customer 1st team worked as subject matter experts in customer service for BAT in partnership with Corporate Edge. We developed customer service training Modules that are delivered globally to support BAT's Customer Service Vision to be world-class.

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"Customer1st"  supported BAT develop 4 modules of customer service training to enable BAT to become world-class. These modules have transformed BAT and are delivered successfully on a global scale thanks to Customer Service Global."

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Paul Thompson | Training and Development Consultant, BAT

CSA recognised as the country's most dynamic provider of customer service training and development solutions. Together with Customer 1st customised the Best Practice Guide for Customer Service Professionals to meet the cultural needs of the local people.

 

''The partnership with Customer 1st provides individuals and companies with high quality, up-to-the-minute learning resources that lead to qualifications accredited by a UK awarding body. Stephanie has also contributed to the success of ICS Kenya''

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Eva Kiplagat | CEO

CS Consulting is passionate about Service Excellence and committed to pioneering a mind shift in customer service knowledge, standards and delivery throughout  Kenya, Uganda, Tanzania, Rwanda and Burundi.   The Company works with organizations to create and sustain great customer experiences that help to achieve their overall organizational goals.  

 

CS Consulting has provided the Award for Customer Service Professionals and Award for Customer Service Managers programmes to a range of clients in Kenya including Nation Media Group, Kenya Commercial Bank, Central Bank of Kenya, Chase Bank, NIC Bank; and in Rwanda to the Ministry of Defense.