Stephanie Edwards | Subject Matter Expert in Customer Service and Online Resources Development

Customer 1st - online, has recently developed two exciting new self-paced service excellence programmes

with many benefits for organisations today

• Your organisation OWNs the programmes

• First steps towards a customer-centric organisation

• Self-paced “Service Excellence Programmes” at Professional | Management | Strategic levels

• Both mapped to occupational standards & cover the knowledge, understanding & skills to become customer service professionals

• Can be updated onto existing LMS | SCORM and xAPI standard compliant

• 8-10 hours duration modules including activities, learning logs and assessments

• Can be optimised with webinars, zoom and F2F, used for appraisals

• In partnership with the UK`s E-learning Standards Experts providing cutting edge authoring tool

We are subject matter experts in service strategy and write and publish customer service-learning resources. This enables companies and individuals to adopt a customer-centric culture, thereby improving the customer's experience.

NEW for 2022. We have developed two new innovative self-paced programmes for Customer Service Professionals and Managers. These courses offer all the knowledge and skills that individuals need to transform the service experiences for customers.

These self-paced programmes offer organisations, individuals and customer service consultants the opportunity to customise content to meet the needs of their organisations potentially saving you thousands of pounds in development costs.

The Service Excellence and Service Management programmes are also available to individuals who wish to enhance their skills and knowledge.

Let's Go

Special Offer for DONUT users.
50% discount for up to 10 employees on the following:

Service Excellence Programme
Service Management Programme

Contact

Stephanie is currently contributing to the 'Start Your Own Business' free podcasts, published by DONUT.

Individual cost: Service Excellence Programme £25

Individual cost: Service Management Programme £75

New Self Paced Online Programmes

Services

Service Excellence Programme

This programme covers the knowledge, understanding and skills needed to become a customer service professional. It provides a stimulating blend of information, ideas and activities

Course length

6 - 8 hours

Price per Participant £50

Service Management Programme

World Class Organisations acknowledge the importance of service excellence. Managers and team leaders equipped with the right skills and knowledge can implement a culture of excellent customer service making a real difference in the success of the organisation

Course length

8 - 10 hours

Price per Participant £150

Service Strategy Programme

To assist organisations to become customer-centric a customer service strategy needs to be developed and come from the top down to align with the overall vision, mission and values of an organisation

Course length

10 - 12 hours

POA

Special price | Service Excellence & Service Management Programmes when purchased together
FACT: One hour of e-learning content can cost £10,000 per hour!

Special Offer for DONUT users. 50% discount for up to 10 employees on the following:

Service Excellence Programme

Service Management Programme

New Self Paced Online Programmes

Service Excellence Programme

Price per Participant £50

Service Management Programme

Price per Participant £150

Service Strategy Programme

POA

Special price | Service Excellence & Service Management Programmes when purchased together FACT: One hour of e-learning content can cost £10,000 per hour!

Special Offer for DONUT users.
50% discount for up to 10 employees on the following:

Special price | Service Excellence & Service Management Programmes when purchased together
FACT: One hour of e-learning content can cost £10,000 per hour!