Stephanie EdwardsMar 16, 20223 minThe key is ensuring the quality...of the learning experience is as good as, or better than the face-to-face alternative. Or, of course, e-learning and face-to-face can sit...
Stephanie EdwardsMar 16, 20222 minWhat Advice would you give a customer service manager B2B world What advice would you give a customer service manager in the B2B world? The key points to focus on when looking to provide service...
Stephanie EdwardsMay 26, 20216 minWith call centres facing a staff exodus, how do we save our service teams?by Stephanie Edwards New research has revealed that 91% of contact centre professionals are planning to leave their roles in 2021. And...
Stephanie EdwardsMay 11, 20218 minE-Learning for Customer Service: Achieving Participant Buy-in April 13th 2021 New recruits joining organisations in the next few years will have e learning expectations when undertaking various forms of training or...
